Fi77 your Privacy committed to protecting. By reading this policy, you will understand what data we collect, why we collect it, and what rights you have over your information.
Introduction & Scope
Fi77 (fi77.win) is an online gaming and betting platform serving users in Bangladesh. This privacy policy applies to the fi77 website, mobile application, and all other digital services.
By using our platform, you are considered to have accepted this privacy policy. Registering with fi77 means you consent to our data collection and processing practices.
We never collect your personal data unnecessarily. We only retain information required to provide our services. Your privacy matters to us more than our business interests.
This policy applies to: fi77 Applies to all information provided via our website, mobile app, live chat support, and email communications.
What Information We Collect
Fi77 only collects information that is strictly necessary to provide you with proper service and to keep your account secure. Below is a detailed breakdown of what fi77 collects.
Personal Identification Information
- Full Name & Date of Birth
- Mobile Number & Email Address (if applicable)
- National ID or passport number (for KYC verification)
- Current Address
Financial Information
- BKash, Nagad, or Rocket number (for payment processing only)
- Transaction History & Amounts
- Deposit & Withdrawal Records
Technical Information
- IP Address & Device Type
- Browser Type & Operating System
- Site Visit Times & Page View History
- Cookies & Session Data
- App Usage Logs
Gaming Activity Data
- Betting History & Favorite Games
- Win & Loss Records
- Bonus & Promotion Usage Information
Important: fi77 does not collect your full bank account number, credit card number, or PIN. Only mobile banking numbers are used for payment purposes.
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Mobile Number | Account Registration & Verification | Yes |
| National ID | KYC & Age Verification | Yes for Withdrawal |
| Mobile Banking Number | Deposit & Withdrawal Process | Yes |
| IP & Device Information | Security & Fraud Prevention | Automatic |
| Gaming History | Service Improvement & Responsible Gaming | Automatic |
How We Use Your Information
Fi77 uses the information it collects solely for specific and legitimate purposes, outlined clearly below:
- Account Management: Your information is used for registration, login, and identity verification.
- Payment Processing: Financial information is used to process deposits and send withdrawals.
- Support Services: Our customer service team accesses your information to resolve your issues.
- Fraud Prevention: Data is analyzed to detect and prevent multiple accounts, bonus abuse, and fraudulent activity.
- Responsible Gaming: Gaming history is used to monitor problem gambling risks and help users set appropriate limits.
- Service Improvement: Usage patterns are analyzed to improve the platform experience.
- Legal Obligations: Data may be disclosed to regulatory authorities upon request.
- Promotional Communications: With your consent, we send SMS or notifications about offers and bonuses.
fi77 commits to: Your data will never be sold to marketing companies or shared with third parties for promotional purposes without your consent.
Cookies & Tracking Technologies
Fi77 uses cookies and similar technologies on its website and app. Cookies are small data files stored in your browser that make your experience smoother and more personalized.
Types of Cookies Used at fi77
- Essential Cookies: These cookies are essential for maintaining login sessions and site security. The site cannot function properly without them.
- Functional Cookies: Used to remember your language preference and layout settings.
- Analytical Cookies: Helps identify the most visited pages — all data is fully anonymized.
- Security Cookies: Used to detect fraudulent activity and bots.
Cookie Controls
You can block or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of some fi77 services.
Fi77 does not use third-party advertising cookies. Our cookies are used solely to improve service quality and security.
How Your Data Is Kept Secure
Fi77 follows the highest industry standards to protect your personal and financial information. Our security is built in multiple layers — so even if one layer is breached, the others continue to keep your data safe.
- SSL/TLS Encryption: All data transmitted across the site and app is secured with 256-bit encryption.
- Data Encryption: Sensitive data stored on servers is kept in an encrypted state.
- Two-Factor Authentication (2FA): An additional verification layer is available to help secure access to your account.
- Regular Security Audits: An independent team of third-party experts audits our systems on a regular basis.
- Access Controls: Only authorized staff can access specific data on a need-to-know basis.
- Firewall & DDoS Protection: Advanced security measures are active at the server level.
- Staff Training: All fi77 staff receive regular training on data protection.
Your Role Matters Too: Use a strong password, avoid public Wi-Fi, and report any suspicious activity to fi77 support immediately.
How Long Your Data Is Retained
Fi77 does not retain personal data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | For the lifetime of the account + 5 years | Legal & Regulatory Obligations |
| Transaction Records | 7 Years | Financial Regulatory Requirements |
| KYC Documents | 5 years after account closure | Anti-Money Laundering Law |
| Gaming History | 3 Years | Responsible Gaming Monitoring |
| Cookies & Session Data | 30 Days to 1 Year | By Cookie Type |
| Support Contact | 2 Years | Quality of Service Assurance |
Once the retention period expires, data is securely deleted or anonymized.
Your Privacy Rights
You have specific rights over your data at fi77. Contact support if you wish to exercise any of these rights.
Right to Access Your Data
You can request to know what information fi77 holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You can request deletion of your data where there is no legal obligation to retain it.
Right to Restrict Processing
You may object to the use of your data for specific purposes.
Right to Data Portability
You can request a copy of your data in a common, portable format.
Right to Opt Out of Marketing
You may request to stop receiving promotional communications at any time.
Fi77 any rights-related request you submit 30 Business Days will be processed within. If additional time is needed for complex requests, you will be notified.
Protection of Minors' Data
Fi77 is strictly for individuals aged 18 and above. We never knowingly collect information from anyone under 18.
- Age verification is mandatory at the point of registration.
- KYC verification is conducted whenever an account raises suspicion.
- Any account found to belong to a user under 18 will be closed immediately.
- Any collected data (if applicable) is securely deleted.
To Parents & Guardians: If you believe your minor child is using fi77, please contact our support team immediately. We will take prompt action.
Privacy Policy Updates
Fi77 may update this privacy policy from time to time, due to technical changes, new services, or changes in applicable law.
- Users will be notified via SMS or in-app notification for any significant changes.
- Continued use of the platform after a revised policy is published will be considered acceptance of the updated terms.
- Previous versions will be kept on file as archived records.
- The date of the most recent update will always appear at the top of the policy.
We recommend visiting this page regularly.
Privacy Contact
For any questions, concerns, or rights-related requests regarding the Privacy Policy, please contact the fi77 support team.
Email Support
Live Chat
24/7 Bangla-speaking support available directly on the app or site
For privacy-related requests, fi77 typically 7 Business Days responds within. For urgent matters, please contact us via live chat.